21st International conference on service systems and service management
Date & Time
Mon, 20 Jul 2026
19:00 - 19:00
Tickets
Get ticketsAbout this event
Attend this international conference on service systems and management.
Why you should come
AI-powered• Hear Kejia Hu, Yongbo Xiao, and Xiaolin Xu on AI-empowered service systems.
• Explore AI's impact on service design, operations, and governance.
• Enjoy a formal dinner at Exeter College.
Event Highlights
- •Gain insights into the latest research on AI and Service Science
- •Understand the impact of algorithms on decision-making, work, and society
- •Develop strategies for future service revolution
- •Expand your professional network and connect with experts in the field
Speakers
Kejia Hu
Yongbo Xiao
Xiaolin Xu
Programme
Keynotes to be announced soon.
Human–AI collaboration in service operations
Intelligent service system design and optimisation
Data, algorithms, and responsible service innovation
AI-driven customer experience and personalisation
Digital transformation and platform-based service ecosystems
AI-enabled supply chain coordination and service logistics
Sustainable and low-carbon service systems supported by AI
AI-driven service retailing, assortment, and omnichannel management
New media in service marketing and content-driven service ecosystems
Organized by: Saïd Business School, University of Oxford
Contact: faculty.events@sbs.ox.ac.uk